Support policy

Shipping and
returns.

Fast communication, careful fulfillment and real support. We make it simple to follow your order and get help when something is not right.

Reliable deliveryClear order updates

Order visibilityTracking when available

Customer carePeople ready to help

Happy outcomesYour satisfaction matters

Friendly delivery professional carrying a small Zinx package

Shipping options

Orders are prepared after payment is confirmed. Delivery estimates begin after fulfillment processing and may vary by destination, inventory and carrier conditions.

ServiceTypical transitPrice

Standard U.S.2–4 business daysFree $50+
$5.95 under $50

Express, when offered1–3 business daysShown at checkout

Fulfillment commonly takes 1–5 business days before carrier transit begins.

Processing and tracking

Payment confirmation creates your Zinx order.
The order moves into protected fulfillment processing.
A shipping email is sent when a carrier tracking number is available.
Signed-in customers can review order status from Order History.

Track an order →

Returns and exchanges

Because Zinx products are ingestible and individually sealed, we cannot resell opened products. Please contact us before mailing anything back. We review unopened-product concerns and reasonable exceptions individually, with customer safety first.

Start with the contact form and your order number.
Wait for authorization and return instructions.
Approved refunds are issued to the original payment method.

Damaged, wrong or missing items

Tell us promptly so we can investigate with the fulfillment and carrier teams. Include your order number, a description and clear photographs of the product and packaging.

Submit the claim within 30 days of delivery.
Keep all packaging until the claim is resolved.
Eligible claims may receive a replacement or refund.

Satisfaction support

We want every order to end with a happy customer. When delivery, product condition or account information does not match expectations, contact us and give our team the chance to make the experience right.

Contact usSend a support request Emailsupport@your-domain.com Quick answersRead the FAQ

Common questions

Delivery and return answers.

How long does shipping take?

Allow fulfillment processing first, followed by the carrier estimate shown for your selected service.

Do you offer free shipping?

Standard U.S. shipping is free on orders of $50 or more. Orders below $50 are currently charged $5.95.

How can I track my order?

Use the tracking link in your shipping email or sign in and open Order History.

How do I report damage?

Use the contact form with your order number, an explanation and photographs within 30 days of delivery.